Management Consulting and Training - International Management Technologies, Inc.
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Customer-Centered Culture (C3) Project Tools
Welcome to the power of the C3 methodology and dozens of tools.
Whether your objective is to change the culture of your enterprise, train others in C3 methods, organize and manage a key project or simply apply a C3 concept such as the Voice of the Customer, you need the right tools. This is the place to find them. The most frequently used C3 tools are here. Or contact us to discuss your special needs.
The C3 tools shown and available from this website are unique, not available from any other source. If you want traditional and commonly available problem solving, data analysis, flowcharting or team management tools, they are not available here. C3 tools are intended to take you beyond what you may already be using or can obtain elsewhere.
When you buy a C3 tool, you are buying a license to use, duplicate and distribute parts of the C3 technology to a certain number of users. This is a highly cost-effective way to communicate and apply customer-centered thinking. The larger the number of users, the lower the price. You also get free consulting assistance by phone to support your success (up to one hour per $1,000 of purchased tools).
Click on each tool to preview. Tools may include some or all of the following:
- Instructions
- Relationship to other C3 tools
- Relationship to relevant C3 DVD program content
- A user-friendly template to record (or analyze) data
- An example of how the tool has been used
- Preparation and logistics guidelines for training
- Actual scripts using Socratic teaching/heuristic learning methods
- Animated PowerPoint slides
- Reference/linkage to the DVD program "Creating a Customer-Centered Culture"
- Templates to create transparencies for group work
- Discussion questions and FAQs
- Additional reference material
Please email or call us at 941-907-0666 to discuss:
- Recommendations on the best combination of tools to achieve your objectives.
- Licensing to cover multiple facilitators, an entire business unit or rights to store and distribute tools via your secure Intranet.
- Team subscriptions to use ALL of the C3 tools and store project data on IMT's web site. This option can virtually eliminate project status reporting and time-consuming email communications between team members and teams within the same organization.
- Sponsoring a C3 project and easily monitoring your team's progress.
- Leading or facilitating a project using the C3 tools.
- Participating as a team member on a project using the C3 tools on your computer.
- Storing all your C3 project data in one place for reference by teammates, your IMT coach, and others to streamline communication and eliminate redundancy.
To order, please call us at 941-907-0666 or complete the form below and submit. We will contact you as quickly as possible to complete the process.
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