C3 Voice of the Customer Project Tools

Welcome to the power of the C3 Methodology and dozens of Voice of the Customer project tools.  Topics include Voice of the Customer, Project Chartering, Measuring Satisfaction and Product Design.

C3 Tools

Alternative Selection Matrices

Creating Measures

Customer Roles & Power

Opportunities to Satisfy Customers

Organization & Customer Outcomes

Outcomes & Innovation Window

Product Definition

Product Design Table

Product-Flow FACT Sheet

Product-Roles Matrix

Project Charter

Target Product Selection

Team Sponsor Presentation

Value of Answers

Voice of the Customer/C3 Focus Group

Click on each tool to preview. Tools may include some or all of the following:

• Instructions
• Relationship to other C3 tools
• A user-friendly template to record (or analyze) data
• Preparation and logistics guidelines for training
• Actual scripts using Socratic teaching/heuristic learning methods
• Reference/linkage to the DVD program "Creating a Customer-Centered Culture"
• Templates for group work application
• Discussion questions and FAQs
• Additional reference material

To order, please call us at 941-907-0666 or complete the form below and submit. We will contact you as quickly as possible to complete the process.

Your Name: Enterprise Name: Your Title: E-Mail Address: Phone Number:

Comments:

Whether your objective is to change the culture of your enterprise, train others in C3 methods, uncover and understand the Voice of the Customer, organize and manage a key project or simply apply a C3 concept such as the Voice of the Customer, you need the right tools. This is the place to find them. The most frequently used C3 tools are here. Or contact us to discuss your special needs.

The C3 tools shown and available from this website are unique, not available from any other source. If you want traditional and commonly available problem solving, data analysis, flowcharting or team management tools, they are not available here. C3 tools are intended to take you beyond what you may already be using or can obtain elsewhere.

When you buy a C3 tool, you are buying a license to use, duplicate and distribute parts of the C3 technology to a certain number of users. This is a highly cost-effective way to communicate and apply customer-centered thinking. The larger the number of users, the lower the price. You also get free consulting assistance by phone to support your success (30 days for a minimum purchase of $1,000 worth of tools).

Please email or call us at 941-907-0666 to discuss:

• Recommendations on the best combination of tools to achieve your objectives.
• Licensing to cover multiple facilitators, an entire business unit or rights to store and distribute tools via your secure Intranet.
• Team subscriptions to use ALL of the C3 tools and store project data on IMT's web site. This option can virtually eliminate project status reporting and time-consuming email communications between team members and teams within the same organization.
• Sponsoring a C3 project and easily monitoring your team's progress.
• Leading or facilitating a project using the C3 tools.
• Participating as a team member on a project using the C3 tools on your computer.
• Storing all your C3 project data in one place for reference by teammates, your IMT coach, and others to streamline communication and eliminate redundancy.