Customer-Centered Culture (C3) Phase 6 Deployment

-- Phase 6: Institutionalizing Cultural Change and Celebrating Success --

It is true that nothing succeeds like success. But it is a fantasy to believe your first successes will generate an unending flow of more. Sustaining what you've started requires a different approach than beginning the change process. We can help you strengthen your acknowledgement of heroes and celebration of success. One government client set up a celebration fair at the end of their first C3 year on the grounds of the state capital. They had booths to showcase successes and engage others in C3 practices. Of course, they had a lot to celebrate. They had won their state quality award after only two years of beginning their C3 initiative.

Phase 6 is where IMT helps you build the bridge from an exciting movement to the constancy of culturally valued, sustainable practices.