Customer-Centered Culture (C3) Phase 2 Deployment

-- Phase 2: Understanding, Alignment & Commitment --

The C3 Strategic Planning System is executed collaboratively with you, not done to you or for you. We seek to create commitment, passion and a practical guide to measurable results, not a Plan that is a good paperweight. Depending on your urgency and capacity, this phase can take as little as ninety days of as much as a year. Planning includes the following elements:

1. Brief introduction of C3 concepts to change leaders
2. Environmental scan, including interviews of all key decision makers, customers, community leaders (for government clients) and internal opinion leaders
3. Understanding of organization structure, values, performance measures, past initiatives
4. Consensus-building retreat to create the framework of the new strategic plan/measures (including appropriate decision makers, external constituents and internal deployment resources). This specifically includes completion of the first four (4) steps in the "10 Steps to Alignment" process (please see footnote 7 in C3 Explained)
5. Development and packaging of the new plan/measurement system, keeping intact the organization's heritage that remains relevant and vital.
6. Observations and recommendations are offered on organization structure alternatives, if requested.