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Management Consulting and Training - International Management Technologies, Inc.
 Voice of the Customer Store
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Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed by Robin Lawton
The challenge facing today's change leaders is how to appropriately apply formal improvement methods such as Voice of the Customer to service and knowledge work, both within and outside the manufacturing environs. This highly readable text will help you excel at meeting that challenge. Chapters include exercises for applying concepts. Each book comes AUTOGRAPHED if you wish, along with inserts available nowhere else.
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Price: $50.00
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We Don't Make Widgets by Ken Miller
Written for middle and senior-level managers in state, city and county government, "We Don’t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving" explodes the myths that prevent dramatic improvement in government operations.
Based on the work of Robin Lawton, you'll see a new way of thinking about what you do, who you do it for and why you do it. This book is part of the Governing Management Series. Read it and manage with the best!
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Price: $25.00
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C3 Integration Map
Did you ever wonder how all the C3 core concepts, principles and tools fit into the deployment process? Here is a map to answer your questions! Perfect for training or use with Customer-Centered Project Teams.
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Price: $150.00
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