Management Consulting and Training - International Management Technologies, Inc.
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VOICE OF THE CUSTOMER and MEASURING SATISFACTION - Card Game & Workshop |
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The object of the game is to convince the Truth-Tellers that your team (1) knows who your customers really are, (2) understands customer expectations and (3) has performance measures aligned with those priorities. To do so requires players to quickly answer questions such as the following:
- What’s the difference between end-user and broker customers?
- What are the end-users’ top four expectations?
- Which of those priorities are currently measured?
- How can seemingly immeasurable perceptions be measured?
INCLUDES:
- Game Master instructions
- Attendee Invitation
- Animated PowerPoint presentation to use to explain core concepts and use throughout the game
- PowerPoint speakers notes
- Game Master Roadmap
- Cards for two teams
- Reference material on core concepts for Game Master
Your team uses existing information about your organization and its customers to create a winning hand from the cards you are dealt.
Fast-paced fun blends with players’ real organizational challenges. This 2-3 hour game is really a highly structured workshop, packaged as a game. It enables players to apply powerful customer-centered culture (C3) concepts to their work. Leaders, managers, change agents and trainers will find this game a terrific tool to strengthen initiatives such as the following:
• Balanced Scorecards
• Baldrige National Quality Award Criteria
• Customer-Centered Culture (C3)
• Customer Relationship Management
• Innovation
• ISO 9001:2000
• Lean Enterprise
• Market Leadership
• Performance Measures
• Product Design
• Quality Management
• Satisfaction Surveys
• Service Quality
• Six Sigma
• Supply Management
• Strategic Planning
• Teamwork
• Transformation
• Voice of the Customer
Guarantee: All you need to do is to call us and explain what didn't satisfy you and we will be happy to refund your money.
BEHIND THE GAME: The concepts and tools embedded in this game are based on the book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation & Speed and other works by author Robin Lawton.
Express and International shipping available upon request. Please call or use the "contact" button at the bottom of the page. Price: $95.00 Call for Volume Discounts
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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc.
©2010 Management Consulting and Training - International Management Technologies. All rights reserved.