C3 DVD Facilitator Kit: Book, DVD Series and Facilitator Manual

The Complete Voice of the Customer Facilitator Kit includes:

• "Creating a Customer-Centered Culture...Leadership in Quality, innovation and Speed" Book by Robin Lawton - FREE with Kit


• C3 DVD Series - Total viewing time of 4 hours, equivalent to 2 ½ days of training when used with participant workbook application exercises


• Facilitator Manual - The Video Facilitator Manual (VFM) is your guidebook for getting the most out of the Creating a Customer-Centered Culture DVD/Video Series. It is organized in a modular way, allowing you to customize your session by choosing which sections to use for your particular audience. The manual is intended to equip you with all the tools you will need to maximize the success of participants in your video-based training sessions. Be sure to order the Video Participant Workbooks so your audience will be similarly well-equipped.


• Sample Participant Workbook

• “Quick view” facilitation guidelines for each exercise


• Scripts for the first-time facilitator


• PowerPoint visuals


• Exercises to build understanding, teamwork and consensus for action


• Tips on handling common questions


• Guidance on how to tailor material to your organization’s needs

Click here for a preview video clip. (Click on You Tube Menu in bottom right of screen to resize clip for clarity)

Express and International shipping available upon request. Please call or use the "contact" button at the bottom of the page.

Price: $395.00   Call for Volume Discounts