Management Consulting and Training - International Management Technologies

What you can strengthen<br>with C3 inside
Keynotes & Workshop VIDEOS, PODCASTS
Balanced Scorecard
Baldrige National Quality Award
Best Practices
Change Agent
Culture Change
Customer Satisfaction
Customer Service
Government Excellence
Management Training
Project Management & C3 Deployment (C3PM)
Quality Function Deployment (QFD)
Six Sigma
Strategic Planning
Voice of the Customer

  
 

IMTC3

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Customer Priorities

Satisfaction with individual and organizational performance is determined by our customers on the basis of three kinds of expectations:

  1. Performance expectations (objective, directly measurable criteria) about an organization, activity or product

  2. Perception expectations (subjective, indirectly measurable criteria) about an organization, activity or product

  3. Outcome expectations about the ultimate results the customer wants to achieve by working with an organization or using a product or service


Which of these criteria is your organization most likely to measure? Most organizations measure performance expectations best.

Which are most valued by customers? The C3 assessment process will provide the answers.

Which one should be improved first to best enhance your organization’s competitive position?

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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.