Management Training - Consulting -Management Consulting - Training - International Management Technologies, Inc.

Management Consulting and Training - International Management Technologies

		Balanced Scorecard
		Baldrige National Quality Award
		Best Practices
		Change Agent
		Customer Relationship Management (CRM)
		Culture Change
		Customer Satisfaction
		Customer Service
		Design for Six Sigma
		Government Performance
		Management Training
		Measurement
		Quality Function Deployment (QFD)
		Six Sigma
		Strategic Planning
		Voice of the Customer

We didn’t invent customer satisfaction. We just help you increase it and win.

IMT provides management consulting and training in:

  Balanced Scorecards
  Business Growth
  Change Management
  Customer-Centered Culture
  Customer-Centered 6 Sigma
  Customer Focus
  Customer Service
  Innovation
  Leadership
  Performance Measurement
  Process Improvement
  Project Management
  Quality Management
  Strategic Planning
  Teamwork

We use the C3 system to transform the culture and practices of all kinds of organizations. Stunning results are common.

Management Consulting and Training - International Management Technologies, Inc.

welcome to

CUSTOMER-CENTERED
CULTURE

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STRATEGY, PRINCIPLES,
TOOLS AND TRAINING

C3 is a systems approach to organizational transformation. It links customer priorities with your organization's success.
	Explore how C3 enables you to:
		Excite customers Energize employees Leverage your leadership position

11. "We can’t control that."

This belief gives us permission not to seek change. The destructive beauty of such a self-fulfilling prophecy is that we can prove it true by inactio... / more

VITAL LIE: A Limiting assumption, an excuse for not changing

Park Nicollet Clinic
Eric Schned, M.D. ... / more

-A critical message!

Naval Air Depot
Cherry Point, North Carolina
Pacita D. Whatley, C3 Project Manager ... / more

-A proven, practical approach!

		Philosophical musings from our C3 Guru... Every enterprise currently in a leadership position, or aspiring to be, claims customer satisfaction as a top priority. The goal is clear. How to achieve it is not. Click here for a video clip introduction to Keynote Speaker, Robin Lawton. (Cl ... / more
		TRAINING AT YOUR SITE with C3U is easy Call us at 800-729-1468 to arrange customized, cost-effective sessions on any of the topics listed at C3U ... / more

Welcome to Our New Clients and Partners!
Texas Department of State Health Services, Minnesota Pollution Control Agency, AFFINITY PLUS Federal Credit Union, Wisconsin Forward Award, MAYO CLINIC Radiology Department, MINNESOTA COUNCIL FOR QUALITY, CITY of ROCKWALL Texas, PLYMOUTH TUBE, FEATHER RIVER HOSPITAL, GSA PUBLIC BUILDINGS SERVICE - Great Lakes Region, BLUE CROSS BLUE SHIELD of Kansas City, GREENVILLE COMMUNITY COLLEGE, SC. ... / more

Congratulations to Randy White, Raytheon Six Sigma Expert!
Randy has successfully completed his C3 Facilitator Certification. He has not just mastered the art of teaching C3 concepts and core tools. Randy now has principal responsibility for teaching Master Black Belts (and those aspiring to be) the C3 Voice of the Customer methodology as part of the Design for Six Sigma curriculum sponsored by Raytheon Learning Institute. ... / more

"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2008 Management Consulting and Training - International Management Technologies. All rights reserved.