Voice of the Customer Management Training & Consulting - Keynote Speakers - International Management Technologies, Inc.

Management Consulting and Training - International Management Technologies

		Keynotes & Workshop VIDEOS, PODCASTS
		Balanced Scorecard
		Baldrige National Quality Award
		Best Practices
		Change Agent
		Culture Change
		Customer Satisfaction
		Customer Service
		Government Excellence
		Management Training
		Project Management & C3 Deployment (C3PM)
		Quality Function Deployment (QFD)
		Six Sigma
		Strategic Planning
		Voice of the Customer

We didn’t invent customer satisfaction. We just help you increase it and win.

IMT provides management consulting and training in:

  Balanced Scorecards
  Business Growth
  Change Management
  Customer-Centered Culture
  Customer-Centered 6 Sigma
  Customer Focus
  Customer Service
  Innovation
  Leadership
  Performance Measurement
  Process Improvement
  Project Management
  Quality Management
  Strategic Planning
  Teamwork
  Voice of the Customer

We use the C3 system to transform the culture and practices of all kinds of organizations. Stunning results are common.

Management Consulting and Training - International Management Technologies, Inc.

welcome to

CUSTOMER-CENTERED
CULTURE

(

)

STRATEGY, PRINCIPLES,
TOOLS AND TRAINING

C3 is a systems approach to transformation. It links the Voice of the Customer (VOC) with your organization's success.
	Explore how C3 enables you to:
		Uncover and understand the VOC Energize employees Leverage your leadership position

14. "It's just a fluke."

Fluke, in this case, does not refer to fish or fins. It attributes an outcome as accidental, chance or otherwise not part of a recurring pattern.
... / more

VITAL LIE: A Limiting assumption, an excuse for not changing

City of Calgary
Bob Hawkesworth, Alderman, Ward 4 ... / more

-Truly eye opening methodology!

Motorola Management Institute
Motorola, Inc.
Carlton Braun, Corporate Director and Vice President ... / more

-Excellent tools to implement culture change!

		Robin Lawton - Keynote Speaker Click for a video clip introduction The 8 Dimensions of Excellence Keynote Excerpt Enterprises in a leadership position, or aspiring to be, claim that uncovering & understanding the voice of the customer ... / more
		Voice of the Customer Projects and Training at your site with C3U is easy Call us at 800-729-1468 to arrange customized, cost-effective sessions on any of the topics listed at C3U ... / more

Featuring Brian Lassiter, President of Minnesota Council for Quality
Wake Me Up When the Recession's Over (or Why Now More than Ever, the Customer's King) ... / more

Welcome to Our New Clients!
Meteorological Service of Canada & California State University Fresno ... / more

"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.