Management Consulting and Training - International Management Technologies

		Keynotes & Workshop VIDEOS, PODCASTS
		Balanced Scorecard
		Baldrige National Quality Award
		Best Practices
		Change Agent
		Culture Change
		Customer Satisfaction
		Customer Service
		Government Excellence
		Management Training
		Project Management & C3 Deployment (C3PM)
		Quality Function Deployment (QFD)
		Six Sigma
		Strategic Planning
		Voice of the Customer

Management Consulting and Training - International Management Technologies, Inc.

Current Events

Virtually all IMT's Voice of the Customer keynotes, seminars and workshops are conducted in-house for our clients. This is always the most cost-effective way to get access to a live event. If you are not ready to sponsor an event, you may still attend a private session. Many of our clients permit a small number of guests. Other events are sponsored by various interest groups and conference promoters. These are also open to the public (for a fee).

Want to attend a listed Voice of the Customer presentation, workshops or seminars? View the details of our upcoming events and let us know of your interest. We look forward to having you join us.

Customer Comments

“I have attended more than twenty seminars, workshops and post-Masters degree courses related to customer focus. This is the most practical approach I have found.”

Clifford Keys, Operations Division Manager
Lawrence Livermore National Laboratory

-- Upcoming Events --

03/12/2010

WEBINAR (12-2 PM ET) 8D

ACHIEVING 8 DIMENSIONS OF EXCELLENCE: How to align strategy, service and measures with customer priorities

Sponsored by the Minnesota Council for Quality (MCQ), Vermont Council for Quality (VCQ), Wisconsin Forward Award (WFA), Colorado Performance Excellence (CPE), Northern Alberta Business Incubator (NABI) and the Granite State Quality Council (GSQC)

Location: At Your Desk!

03/18/2010

INNOVATION vs STUFF THAT SUCKS: The Roadmap to WOW!

Sponsored by the 2010 International Conference on Lean & Six Sigma

Location: Rosen Plaza Hotel, Orlando, FL

03/19/2010

WEBINAR (12-2 PM ET) 12V

THE 12 VOICES OF THE CUSTOMER: How to uncover, translate & deliver what customers want

Sponsored by the Minnesota Council for Quality (MCQ), Vermont Council for Quality (VCQ), Wisconsin Forward Award (WFA), Colorado Performance Excellence (CPE), Northern Alberta Business Incubator (NABI) and the Granite State Quality Council (GSQC)

Location: At Your Desk!

04/16/2010

WEBINAR (12-2 PM ET) MS

MEASURING SATISFACTION: With and Without Surveys

Sponsored by the Minnesota Council for Quality (MCQ), Vermont Council for Quality (VCQ), Wisconsin Forward Award (WFA), Colorado Performance Excellence (CPE), Northern Alberta Business Incubator (NABI) and the Granite State Quality Council (GSQC)

Location: At Your Desk!

12/31/2015

PROFESSIONAL ASSOCIATION PARTNERSHIP PROGRAM

Revenue-sharing Leadership Program for Professional Associations. Details on how we help you increase membership and raise revenue while inspiring and equipping members to excel.

12/31/2015

EXCELLENCE in GOVERNMENT PARTNERSHIP & SCHOLARSHIP PROGRAM

Training and scholarship program for government agencies. Details on how we can help you bring unconventional insights and tools to your leaders and a scholarship to participating agencies to continue their learning.

"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.