Management Consulting Services

We didn't invent customer satisfaction. We just help you create more of it.

Consulting Services The consulting services that we offer include the numbered items below, followed by specific deliverables we create or license for your use. 1) Strategic Planning Strategic Plans Transformation Deployment Plans Strategic Management Systems Goal Setting Retreat Management 2) Performance Measurement Balanced Scorecards Key Performance Indicators Performance Reports 3) Customer Satisfaction Surveys Focus Groups Demographic Characterization Studies 4) Change Management/Cultural Change Change Management Tools 5) Product Design/Innovation Product Design Tools Customer-Centered Product Characterization Tools 6) Project Management on      Transformation Initiatives C3 Project Management Guide 7) Team Development Project Charters That Create High ROI Team Leader Training 8) Executive Coaching 9) Process Improvement Cycle Time Reduction in Knowledge & Service Work

International Management Technologies, Inc. is a management consulting firm specializing in customer-centered cultural change. This includes strategic planning, performance measurement, customer satisfaction, innovation, product design and service quality. Our C3 concepts are the foundation under everything we do.

Our clients tell us it is often easier for them to secure training rather than consulting. They have historically requested that we package our consulting services as discrete workshops whenever possible. Their desire is to learn to fish, not be given one. IMT has developed a bias for packaging of our services as workshops as a purchasing convenience for our customers. But we are nothing if not flexible. We will organize your project as consulting or workshops, as you prefer. Training key individuals in your organization does make the project's success self-sustaining.

When You Invest. Whether you want a strategic plan, a balanced performance measurement system, or a culture better focused on customers, there is a cost. The question is: what will be the benefit? Any investment made without an expected (or experienced) return can be an expensive proposition. IMT's unique methodology assures you a return of at least 5-to-1 on your investment within 18 months with our "full deployment" proposals. Many clients have done significantly better than this.

Our aim is to make IMT your highest impact, most cost-effective choice. Any investment that cannot prove past returns of at least 3:1 could be considered a waste of assets. If ROI is important to your project, be sure that whoever you work with can show evidence of success.