Client Testimonial

The Naval Air Depot, Cherry Point, NC, was the first Department of Defense facility to become registered to the ISO (International Organization of Standardization) quality standard. Since then, we have incorporated the "Creating a Customer-Centered Culture" tenets to remain that way. Colloquially referred to as C3, we have employed these sound precepts and practices to continually improve our products, solicit and understand what our customers want, focus on defining our products, and clarify the roles of both ourselves and our end-users. We have done this through unconventional thinking, guided by the C3 approach to solving organizational issues proactively and not reactively.

Operation Iraqi Freedom recently featured several of our products doing what our military fleet end-users want - defending the interests of the free world. To say that C3 was a large part of our military success would be an overstatement, since we are still fairly early in our deployment. To say that C3 is the vehicle by which this depot expects to maintain our visibility and viability of being an irreplaceable national resource is accurate. C3 is an invaluable tool that significantly supports our efforts to maintain our ISO9001 registration, through a revolutionary concept of customer focus and continual improvement.