Client Testimonial

Citizens are expecting more for their tax dollar than ever before. They have had their expectations raised by the customer service standards set by some private sector organizations. They are asking, 'Why can't our public services be more responsive?' This is the question that IMT is helping the City of Calgary to answer.

For leaders in government, IMT offers a truly eye opening methodology. They will help you understand the reasons for citizen dissatisfaction and what steps can be taken to redesign services to better meet their expectations and requirements.

IMT has successfully applied their concepts to a needs and facility assessment for a neighborhood community association. The quality and sophistication of the information they uncovered was quite remarkable.

IMT was instrumental in successfully assisting the City of Calgary to gather meaningful citizen feedback and input into a community planning and design competition. A truly innovative and sophisticated survey instrument was developed, that citizens found easy to use, and that gave a wealth of information about the outcomes those citizens wanted from redevelopment in their community.

I have personally used IMT concepts to help me understand what was bugging constituents and to successfully get to different solutions that resolved their dissatisfaction.

I was recently nominated for an award in achieving excellence in municipal government. IMT has helped me to understand the outcomes of municipal government services from the perspective of the citizen, and how to design new, innovative approaches to achieving those outcomes.