Management Consulting and Training - International Management Technologies, Inc.
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Key Team Members
The IMT staff is highly experienced in guiding government and corporate organizations through successful transformation. We have a strong bias for pragmatic, innovative and sustainable leadership. Our drive is to tie the best ideas with rapid, effective execution.
-- Robin L. Lawton --
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The Missouri Department of Revenue and Lawrence Livermore National Laboratory are winners of their respective state quality awards (Missouri in 2000, California in 1998) as a direct result of applying Lawton's unique principles and tools. These are described in his best-selling book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (Quality Press). Other clients include award-winning organizations such as Motorola, AT&T, American Honda, Siemens, American Express, Ford Motor Company, Eastman Kodak, City of Louisville, Raytheon, Naval Air Depot, Pinellas County Utilities and many others not yet so well known.
Mr. Lawton is an engaging, humorous and provocative speaker. Rob has been featured at international, national and regional conferences sponsored by such organizations as the Japan Management Association, Chamber of Commerce, Federal Executive Board, Association for Manufacturing Excellence (AME), American Marketing Association (AMA) and American Society for Quality (ASQ). AME, ASQ, International Conference on ISO 9000 and others have named Mr. Lawton "Outstanding Speaker". He is listed in the directory of Who's Who of Business Leaders. Some of his most popular topics for presentations and workshops include the following:
- Voice of the Customer: uncover and translate their 12 voices to deliver what customers want.
- Achieving 8 Dimensions of Excellence: align strategy and measures with daily work and the voice of the customer
- Measuring Satisfaction With and Without Surveys
- Innovation Versus Stuff That Sucks: from VOC to WOW!
- Project Management with Voice of the Customer Inside
- Voice of the Customer for Lean, Six Sigma, ISO and other practitioners
Robin is available for Voice of the Customer keynote addresses, presentations, individual workshops, train-the-trainer workshops or as a standard program in your company's training department Robin has the unique ability to develop and articulate alternatives to complex organizational and competitive challenges, making the solutions feel like common sense. He has a combination of excellent communication skills, leadership vision and bias for action that compels others to follow. He is known as a dynamic innovator who inspires others to think creatively and push the boundaries of what was previously thought impossible.
Mr. Lawton is president of International Management Technologies, Inc. While guiding that business since 1985, he has periodically served as adjunct faculty at the University of Minnesota and Metropolitan State University.
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Rob Lawton President, Author, Customer Strategist, Keynote Speaker Lakewood Ranch, Florida 941-907-0666 E-mail Rob |
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Peggy Perkins Partner, Director, Customer Relationship, C3 Team Facilitator Lakewood Ranch, Florida 941-907-0666 E-mail Peggy |
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Jim Ryan Director, Business Development Lakewood Ranch, Florida 941-907-0666 E-mail Jim |
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Dar Schwanbeck Managing Director IMT Canada 780-460-1013 E-mail Dar |
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Mitch Witten C3 Consultant & Facilitator Louisville, KY 941-907-0666 E-mail Mitch |
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Ken Miller Consulting Partner 941-907-0666 E-mail Ken |
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