Management Consulting and Training - International Management Technologies, Inc.
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Improving your leadership position involves doing several things exceeding well:
- Creating a vision of excellence
- Energizing others to innovate
- Equipping them with a clear path forward
- Moving at the speed of now
- Integrating change management with strong customer focus
- Celebrating success
Rob is an inspiring motivational speaker. He has the expertise that comes from helping leaders in many industries, government, healthcare and education achieve success for over 30 years. With a non-linear career starting in prison and mental health and spanning the speed-of-light pace in the high tech industry, his ideas have borne fruit in the toughest environments. His international life path has enabled him to routinely view a problem or challenge from an unconventional perspective. His two-time stint as foster parent to teenage girls offers proof that he is also an adaptive optimist.
These experiences, plus his several years living in Latin America and working with management from many countries, have given Rob special appreciation for and insights regarding the importance of cultural uniqueness and values. They have led to Rob’s striking ability to develop and articulate alternatives to complex organizational and competitive challenges, making the solutions feel suspiciously like common sense. His passion and bias for dramatic and sustainable results inspires others to surpass their goals.
Rob tailors his message for your special audience to inspire, motivate and equip them to do what they may never have thought possible. He doesn’t just deliver a message he knows will excite. He weaves the audience responses to provocative questions back into his presentation to make the message even more personally relevant. His most popular themes include:
- Achieving 8 Dimensions of Excellence
- Hearing the Voice of the Customer
- Innovation Versus Stuff That Sucks
- Customers Mind
- How to Act Like You Are The Customer
- Creating the Customer-Centered Culture
- Satisfying Customers You Didn’t Know You Have
Click for Rob's 5-star rated book, autographed personally for you, Creating a Customer-Centered Culture
Robin Lawton is an internationally recognized expert in creating rapid strategic alignment between enterprise objectives and the voice of the customer. Rob is president of International Management Technologies, Inc., which he founded in 1985. Mr. Lawton coined the term “customer-centered culture” (also known as C3) in his 1993 best-selling book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (5-star rated at Amazon). His next book will be out soon.
Rob’s keynotes are motivational, thought provoking, and entertaining. He has been named Quality Guru because his customer-centered culture (C3) methodology for uncovering and understanding the voice of the customer is well-defined, rock solid and transcends Industrial Age thinking so common today. Your audience will come away both enlightened and energized with fresh new ideas on improving customer satisfaction, growth and profitability. If they decide to actually implement what they hear and experience, they can. For more reading materials on our C3 methodology go to Articles.
Excellent program! This challenged me to make a mind shift to apply the customer-centered thinking in my work. The emphasis on creative, divergent thinking may be the key to our success in the next ten years. Steve McAlexander, AVP, American Honda
For more participant comments, organized by industry go to Articles Select Article #14
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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc.
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