About IMT

International Management Technologies, Inc. (IMT) is a management consulting firm specializing in customer-centered culture (C3) practices. C3 is a systems approach to organizational transformation. It links customer priorities with your organization's success. C3 is inside everything we do, whether it is strategic planning, performance measurement or process improvement. C3 enables you to excite customers, energize employees and leverage your leadership position.

-- Our Mission --

Satisfaction Policy All IMT partners and associates will use every means possible to convey personal concern for our customers' satisfaction. We will demonstrate that commitment by consistently taking the following actions: Proactively solicit customer needs and expectations Confirm that we have understood those expectations Develop, package, deliver and support IMT products to meet these expectations Measure the degree to which our customers' product and outcome expectations are achieved Close any gap between what our customers expect and what they experience

-- How We Work With Clients --

Clients wanting highly visible and sustainable results generally engage IMT for about two years. We work to transfer and license the C3 technology to them so they rapidly become self-sufficient.

Many IMT clients want to merely open the minds of key audiences to customer-centered possibilities they had never considered. This may occur with a keynote address at a special event. Or it can involve regularly scheduled seminars over several years.

IMT's work is sensitive to how each client would like to be treated. Our approach is as principled as it is flexible. IMT consultants are skilled and comfortable with many client wishes:

• A disciplined, well-organized project management approach to transformation.
  
  
• The "do-it-yourself" option (IMT offers courses, DVD/videos, web-based tools, train-the-trainer certification and even a game)
  
  
• A coaching and mentoring approach. We help you select high-impact projects, carry out key project tasks and support your internal team(s) with coaching and mentoring.
  
  
• Inspiration, motivation and innovation only. IMT has developed a unique, entertaining way to open minds. We help our clients achieve what they never thought possible.

Recognition

IMT is Awarded GSA MOBIS Contract IMT has been awarded a Management, Organizational and Business Improvement Services (MOBIS) contract. Federal Supply Group 874. Contract Number GS-10F-0109R / more

ASQ's Quality Guru Recognition Unsung Heroes of Quality. Robin Lawton lauded as a Quality Leader in Customer Satisfaction by ASQ. / more

2000 Missouri Quality Award Winner: Missouri Department of Revenue Missouri Department of Revenue won the State Quality Award as a direct result of applying C3 concepts and practices. PRESS RELEASE: A vision to “simplify” its operations and processes to make life easier for its customers has guided the Missouri Department of Revenue since 1998. / more

Lawrence Livermore National Laboratory Awarded Quality Award Lawrence Livermore's Business Services Department was awarded DOE Energy Quality Awards, in recognition of substantial achievement in quality management. "These award winners have demonstrated excellence in `reinventing government' in support of the President's National Performance Review principles: putting customers first, cutting red tape, empowering employees, and getting back to basics," said DOE Secretary Hazel O'Leary. / more

American Society for Quality (ASQ) The American Society for Quality (ASQ) is the world's leading authority on quality. With more than 100,000 individual and organizational members, this professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide.