Customer-Centered Culture (C3) - University (C3U)

Training Course Listings

Every course is customized for the best fit to you and your organization. When you indicate interest in a particular topic, we will ask about the outcomes you want to achieve, who will attend and what the constraints are. We start with only one assumption: You want participants to be motivated and capable of immediately applying what they have learned.

Most of our courses are available from ½ to 4 days in length. In general, the depth of the topic increases with the length. But no matter what the length, you are likely to experience six pounds of content to every five-pound bag a course represents. Please tell us if we are off base. Not every course runs as long as four days. But almost every topic is available in a keynote or executive presentation. Want to combine elements from two or more courses? No problem. Tell us what you are trying to achieve and we'll do our best to find the perfect fit. If you are a Federal Government Agency our GSA Contract Number is GS-10F-0109R

-- All  (Arranged alphabetically) --

8 Dimensions of Excellence
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12 Voices of the Customer
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The Customer-Balanced Scorecard Using the 8 Dimensions of Excellence Framework
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Chartering Projects for High ROI
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Conducting Focus Groups
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Creating the Customer-Centered Culture®
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C3 Design for Six Sigma (C3DFSS)
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C3 DVD Facilitator Training
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C3 Transformation Academy
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Designing Products & Service with C3 Inside
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Designing Satisfaction Surveys with Power & Simplicity
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Innovation By Design
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Integration of Customer-Centered Culture & Six Sigma Practices (C3-6S)
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Lean Process in Service & Government
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Measure Up With Customers!
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Measuring Knowledge Work and Customer Satisfaction
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Team Presentations: Making the Compelling Case for Change
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