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What you can strengthen<br>with C3 inside
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Voice of the Customer

  
 

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Customer-Centered Culture (C3) - University (C3U)

Voice of the Customer Training Course Listings

Every Voice of the Customer course is customized for the best fit to you and your organization. When you indicate interest in a particular topic, we will ask about the outcomes you want to achieve, who will attend and what the constraints are. We start with only one assumption: You want participants to be motivated and capable of immediately applying what they have learned.



Most of our Voice of the Customer courses are available from ½ to 4 days in length. In general, the depth of the topic increases with the length. But no matter what the length, you are likely to experience six pounds of content to every five-pound bag a course represents. Please tell us if we are off base.

Not every Voice of the Customer course runs as long as four days. But almost every topic is available in a keynote or executive presentation. Want to combine elements from two or more courses? No problem. Tell us what you are trying to achieve and we'll do our best to find the perfect fit.


-- All  (Arranged alphabetically) --


ACHIEVING 8 DIMENSIONS OF EXCELLENCE: Aligning Strategy, Measures and Voice of the Customer
 / more

VOICE OF THE CUSTOMER: How to uncover, translate and deliver what customers want
 / more

C3 PROJECT MANAGEMENT WITH THE VOICE OF THE CUSTOMER INSIDE (C3PM)
 / more

CUSTOMER-CENTERED INNOVATION: Mousetraps, iTunes and the Roadmap to WOW!
 / more

The Customer-Balanced Scorecard Using the 8 Dimensions of Excellence Framework
 / more

Chartering Projects for High ROI
 / more

Conducting Focus Groups
 / more

Creating the Customer-Centered Culture®
 / more

C3 Design for Six Sigma (C3DFSS)
 / more

C3 DVD Facilitator Training
 / more

C3 Transformation Academy
 / more

Designing Products & Service with C3 Inside
 / more

Designing Satisfaction Surveys with Power & Simplicity
 / more

Integration of Customer-Centered Culture & Six Sigma Practices (C3-6S)
 / more

Lean Process in Service & Government
 / more

Measure Up With Customers!
 / more

Measuring Knowledge Work and Customer Satisfaction
 / more

Team Presentations: Making the Compelling Case for Change
 / more





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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.