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Courses > C3 Design for Six Sigma (C3DFSS)

-- Course Outline --


This workshop will show you the role of innovation in C3-6S. We will discuss the paradox of how better quality can be a constraint, how divergent thinking is used in innovation and improvement versus innovation strategies to pursue. We will link the Voice-of-the-Customer, innovation and product design by selecting products with maximum improvement potential, translating squishy perceptions into measurable design criteria, and connecting outcomes, functions and features.

After completing this workshop you will be able to:

  • Separate the voices of the customer

  • Identify who “the customer” really is

  • Uncover what customers want (despite what they say)

  • Improve the precision of our language (a la 2+3=5)

  • Identify what to design for and what to measure

  • Begin measuring seemingly immeasurable expectations

  • Connect DFSS to innovation

  • Complete the C3-6S Product Design Table

  • Provide steps to achieve 5:1 ROI, not just cost reduction

  • Add to what you are already doing well

    • For more information about this course, contact us.



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