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Management Consulting and Training - International Management Technologies, Inc.
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Courses > Measure Up With Customers!

-- Course Outline --


Do you think you know who your customers are and what they want? The answers may shock you!

One indicator of this workshop's uniqueness is that you will play a special card game to uncover your organization’s potential. You will learn how some of our vital lies (protective assumptions) are laughable but can prevent truly breakthrough performance.

Using examples from government and industry, you will walk through the steps to create or strengthen your strategic plan, performance measures and change initiatives. These include how to:

  • Set the strategic context for dramatic and sustainable transformation

  • Align 8 dimensions of strategic value and performance

  • Avoid process preoccupation: starting with the end in mind

  • Determine how each strategic outcome will be measured

  • Select the critical few products or services most likely to enable or constrain outcome success

  • Assess your greatest strategic performance measurement strengths and weaknesses

  • Deploy a 10-step repeatable transformation process

  • Achieve 5:1 ROI within 18 months, as other government agencies have done

  • Sustain accountability by focusing on success, not failure.


    • Learning can be fun!

    For more information about this course, contact us.



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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.