Management Consulting and Training - International Management Technologies

What you can strengthen<br>with C3 inside
Keynotes & Workshop VIDEOS, PODCASTS
Balanced Scorecard
Baldrige National Quality Award
Best Practices
Change Agent
Culture Change
Customer Satisfaction
Customer Service
Government Excellence
Management Training
Project Management & C3 Deployment (C3PM)
Quality Function Deployment (QFD)
Six Sigma
Strategic Planning
Voice of the Customer

  
 

IMTC3

Management Consulting and Training - International Management Technologies, Inc.
International Management Technologies Consulting and Training Home PageManagement Consulting and Training EventsManagement TrainingManagement ConsultingManagement Consulting and Training DeploymentManagement Consulting and Training StoreManagement Consulting and Training Resource LibraryInternational Management Technologies - Consulting and Training

Courses > Designing Satisfaction Surveys with Power & Simplicity

-- Course Outline --


There's no question that the popularity of surveys is on the rise - but not with recipients.

The question are:

  • Do survey respondents answer the questions organizations need answered?

  • Do surveys address satisfaction or dissatisfaction?

  • Do surveys reveal what to improve?

  • If 90% of the organization's customers report no dissatisfaction, is the organization doing okay?

  • Can customers be satisfied but not loyal?

  • Are the right people being surveyed?


The answers to these questions (and more) might surprise you. Find out how you can design satisfaction surveys with power and simplicity within industry or government.

Customer satisfaction surveys that ask the right questions of the right people (end users properly segmented), at the right time (after determining what customer want and designing the product or service accordingly) can be an effective and economical way to drive improvement action.

For more information about this course, contact us.



Back To Course Listings


terms of use    privacy    refer a colleague    site map    contact    login
"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.