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Voice of the Customer

  
 

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Quality Function Deployment (QFD)

-- Background --


Quality function deployment (QFD): A structured method in which customer requirements are translated into appropriate technical requirements for each stage of product development and production. The QFD process is often referred to as listening to the voice of the customer.


Reprinted with permission from Quality Progress magazine.
© 2002 American Society for Quality.

-- With C3 Inside --


Please see Voice of the Customer. More on QFD coming soon!



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