Management Consulting and Training - International Management Technologies

What you can strengthen<br>with C3 inside
KEYNOTES
Balanced Scorecard
Baldrige National Quality Award
Best Practices
Change Agent
Culture Change
Customer Satisfaction
Customer Service
Government Excellence
Management Training
Project Management & C3 Deployment (C3PM)
Quality Function Deployment (QFD)
Six Sigma
Strategic Planning
Voice of the Customer

  
 

IMTC3

Management Consulting and Training - International Management Technologies, Inc.
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Management Training

Robin Lawton

-- Background --


Our customers desire to learn to fish, not be given one.

-- With C3 Inside --


To answer this desire, we created C3 University (C3U).

You will be challenged, motivated and equipped to see your organization from outcomes and customers inward (rather than from internal processes outward). You will experience a new and refreshing way to prepare your organization for performance on the leading edge. Our on-site training includes:

  • Aligning Strategy & Measures with Customer Priorities

  • 8 Dimensions of Excellence

  • Uncovering the Voice of the Customer

  • Lean Process in Service

  • High ROI Projects

  • Creating a Customer-Centered Culture

  • Measuring Knowledge Work and Satisfaction



TRAINING ON YOUR SITE IS EASY! Just give us a call at 800-729-1468 and we will design something especially for your needs.

Here are some comments by leaders who have experienced our unique methods:

  1. Excellent seminar! This was not soft training but required concentration and challenged me to make a mind shift to apply the customer-centered thinking in my work. The emphasis on creative divergent thinking may be the key to our success in the next 10 years. Steve McAlexander, Assistant Vice President, American Honda Motor Company

  2. The value of this seminar is the focus on the customer. It is a complete departure from traditional process improvement. It really drives innovation. Les Kaschner, Director, Customer Satisfaction, Sales & Marketing, Northwest Airlines

  3. This program is a must for top management! The best possible follow up step is for top management to offer their employees this program. It is a clear vision, for those who attend, where business must be in the future, with a no nonsense plan of implementation. Edward Foss, President, M&F Case Company, Inc.

  4. A very impressive, well-structured presentation. The need for customer focus gradually became a clear precondition for our success. There was an unusual angle to this presentation. Manfred Donz, Executive Vice President, Siemens

  5. You did a great job in educating our executive management team. I’ve personally learned a great deal. Michaela Gray, Quality Services Manager, Microsoft

  6. I have attended more than twenty seminars, workshops and post-Masters degree courses related to customer focus. This is the most practical approach I have found. Clifford Keys, Operations Division Manager, Lawrence Livermore National Laboratory

  7. This model is one that can be effectively used by decision makers as well as every individual in the organization. It is the most effective model I have seen in my 15 years in management. It is a powerful change tool. David Leary, Department Head, Lawrence Livermore National Laboratory

  8. This class is definitely NOT for the faint-hearted! Robin Lawton led us through an intensive, fast-paced presentation designed to reframe how we think about customer service. He encouraged each participant to continually challenge how we think about ‘products’ and our role in providing these to our real customers. He provided a very clear understanding of what a customer-centered culture is and how to create one.Hazel Mays, Quality Manager, AT&T Global Business Communications Systems


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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2012 Management Consulting and Training - International Management Technologies. All rights reserved.