Voice of the Customer Management Training & Consulting - Keynote Speakers - International Management Technologies, Inc.

Management Consulting and Training - International Management Technologies

		Keynotes & Workshop VIDEOS, PODCASTS
		Balanced Scorecard
		Baldrige National Quality Award
		Best Practices
		Change Agent
		Customer Relationship Management (CRM)
		Culture Change
		Customer Satisfaction
		Customer Service
		Design for Six Sigma
		Government Excellence
		Management Training
		Measurement
		Project Management & C3 Deployment (C3PM)
		Quality Function Deployment (QFD)
		Six Sigma
		Strategic Planning
		Voice of the Customer

We didn’t invent customer satisfaction. We just help you increase it and win.

IMT provides management consulting and training in:

  Balanced Scorecards
  Business Growth
  Change Management
  Customer-Centered Culture
  Customer-Centered 6 Sigma
  Customer Focus
  Customer Service
  Innovation
  Leadership
  Performance Measurement
  Process Improvement
  Project Management
  Quality Management
  Strategic Planning
  Teamwork
  Voice of the Customer

We use the C3 system to transform the culture and practices of all kinds of organizations. Stunning results are common.

Management Consulting and Training - International Management Technologies, Inc.

welcome to

CUSTOMER-CENTERED
CULTURE

(

)

STRATEGY, PRINCIPLES,
TOOLS AND TRAINING

C3 is a systems approach to organizational transformation. It links customer priorities with your organization's success.
	Explore how C3 enables you to:
		Excite customers Energize employees Leverage your leadership position

6. "The most important customers have priority."

Users are more numerous than brokers but generally have least power to influence product design. Do tax forms best satisfy ease of use demands of tax ... / more

VITAL LIE: A Limiting assumption, an excuse for not changing

NAVAIR
Bruce LaViolette, ISO 9000 Director ... / more

-C3 is an invaluable tool to support ISO 9000!

State of Missouri - Office of Excellence in Customer Service
Lois Heldenbrand, Director ... / more

-Promotes immediate, cost effective application!

		Robin Lawton - Keynote Speaker Click for a video clip introduction The 8 Dimensions of Excellence Keynote Excerpt Every enterprise currently in a leadership position, or aspiring to be, claims customer satisfaction as a top priority. ... / more
		TRAINING AT YOUR SITE with C3U is easy Call us at 800-729-1468 to arrange customized, cost-effective sessions on any of the topics listed at C3U ... / more

Featuring Brian Lassiter, President of Minnesota Council for Quality
Wake Me Up When the Recession's Over (or Why Now More than Ever, the Customer's King) ... / more

Welcome to Our New Clients and Partners!
Owens Corning, Blessing Hospital, Pure Insight, Paton Professional, ASQ Section 1510 Southeast Florida, Vermont Council for Quality ... / more

"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2010 Management Consulting and Training - International Management Technologies. All rights reserved.